Difference between revisions of "FAQ GGUS-QoS-Levels"
Line 3: | Line 3: | ||
= Levels of service = | = Levels of service = | ||
There are three different levels of service, each | There are three different levels of service, each defining different [[FAQ_GGUS-Waiting-For-PT-Process#Respond_to_a_ticket | response times]]. | ||
* Base | * Base | ||
* Medium | * Medium |
Revision as of 15:28, 13 June 2013
GGUS wiki / GGUS Documentation
FAQ GGUS-PT-QoS-Levels
QoS stands for Quality of Service. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.
Levels of service
There are three different levels of service, each defining different response times.
- Base
- Medium
- Advanced
PTs that didn't vote for any level of service explicitly are assumed to provide Base support.
Base service
Base service defines a response time of 5 working days regardless of the ticket severity level.
Medium service
Medium service defines a response time of 5 working days for ticket severity levels less urgent and urgent. The response times for ticket severity levels very urgent and top priority is 1 working day.
Advanced service
Advanced service defines a response time of 5 working days for ticket severity level less urgent and a response time of 1 working day for ticket severity levels urgent and very urgent. The response times for ticket severity level top priority is 4 office hours.
Who is providing which QoS
This table shows which PT is providing which QoS.
QoS | PT |
---|---|
Advanced | ARC |
Medium | CREAM-BLAH, EMIR, StoRM, UNICORE-Client, UNICORE-Server, VOMS, VOMS-Admin, dCache Support, gLite Security |
Base | All the others |