Difference between revisions of "FAQ GGUS-QoS-Levels"
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| GGUS | | GGUS | ||
| GGUS | | GGUS | ||
| Guenter Grein | | Guenter Grein | ||
| | | support AT ggus.org | ||
| '''Advanced''' | | '''Advanced''' | ||
|- | |- | ||
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| EMIR<br> | | EMIR<br> | ||
| Shiraz Memon | | Shiraz Memon | ||
| | | a.memon AT fz-juelich.de | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| VOMS-StoRM | | VOMS-StoRM | ||
| Andrea Ceccanti | | Andrea Ceccanti | ||
| | | andrea.ceccanti AT cnaf.infn.it | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| UNICORE | | UNICORE | ||
| Bernd Schuller | | Bernd Schuller | ||
| | | b.schuller AT fz-juelich.de | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| UNICORE | | UNICORE | ||
| Bernd Schuller | | Bernd Schuller | ||
| | | b.schuller AT fz-juelich.de | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| VOMS-StoRM | | VOMS-StoRM | ||
| Andrea Ceccanti | | Andrea Ceccanti | ||
| | | andrea.ceccanti AT cnaf.infn.it | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| VOMS-StoRM | | VOMS-StoRM | ||
| Andrea Ceccanti | | Andrea Ceccanti | ||
| | | andrea.ceccanti AT cnaf.infn.it | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
Line 119: | Line 119: | ||
| EMI Common (UI & WN) | | EMI Common (UI & WN) | ||
| Cristina Aiftimiei | | Cristina Aiftimiei | ||
| | | cristina.aiftimiei AT pd.infn.it | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| EMI Common (UI & WN) | | EMI Common (UI & WN) | ||
| Cristina Aiftimiei | | Cristina Aiftimiei | ||
| | | cristina.aiftimiei AT pd.infn.it | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| gLite security | | gLite security | ||
| John White | | John White | ||
| | | John.White AT cern.ch | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| IDGF | | IDGF | ||
| Robert Lovas | | Robert Lovas | ||
| <br> | | Robert.Lovas AT sztaki.mta.hu<br> | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| L&B | | L&B | ||
| Zdenek Sustr | | Zdenek Sustr | ||
| | | sustr4 AT cesnet.cz | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| NGI_CZ/Metacentrum | | NGI_CZ/Metacentrum | ||
| Zdenek Sustr/Miroslav Ruda | | Zdenek Sustr/Miroslav Ruda | ||
| | | sustr4 AT cesnet.cz | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| NGI_CZ/Metacentrum | | NGI_CZ/Metacentrum | ||
| Zdenek Sustr/Miroslav Ruda | | Zdenek Sustr/Miroslav Ruda | ||
| | | sustr4 AT cesnet.cz | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| CERN BDII | | CERN BDII | ||
| Maria Alandes CERN | | Maria Alandes CERN | ||
| | | maria.alandes.pradillo AT cern.ch | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
| QosCosGrid | | QosCosGrid | ||
| QCG | | QCG | ||
| Tomasz Piontek | | Tomasz Piontek | ||
| | | piontek AT man.poznan.pl | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
| APEL | | APEL | ||
| APEL | | APEL | ||
| | | Stuart Pullinger | ||
| <br> | | stuart.pullinger@stfc.ac.uk<br> | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
| Metrics Portal | | Metrics Portal | ||
| Metric Portal | | Metric Portal | ||
| Ivan Diaz Alvarez | | Ivan Diaz Alvarez | ||
| <br> | | idiaz AT cesga.es<br> | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| Accounting Portal | | Accounting Portal | ||
| Ivan Diaz Alvarez | | Ivan Diaz Alvarez | ||
| | | idiaz AT cesga.es | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| Ops Portal | | Ops Portal | ||
| Cyril L'Orphelin | | Cyril L'Orphelin | ||
| cic-information@in2p3.fr | | cic-information@in2p3.fr | ||
| '''Medium''' | | '''Medium''' | ||
|- | |- | ||
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| NORDUGRID-ARC | | NORDUGRID-ARC | ||
| Balazs Konya / Oxana Smirnova | | Balazs Konya / Oxana Smirnova | ||
| | | oxana.smirnova AT hep.lu.se | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
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| ARGUS | | ARGUS | ||
| Valery Tschopp | | Valery Tschopp | ||
| | | valery.tschopp AT switch.ch | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
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| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| | | oliver.keeble AT cern.ch | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
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| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| | | oliver.keeble AT cern.ch | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
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| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| | | oliver.keeble AT cern.ch | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
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| CERN Data | | CERN Data | ||
| Oliver Keeble | | Oliver Keeble | ||
| | | oliver.keeble AT cern.ch | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
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| gLite MPI | | gLite MPI | ||
| Enol Fernandez | | Enol Fernandez | ||
| | | enolfc AT ifca.unican.es | ||
| '''Base''' | | '''Base''' | ||
|- | |- | ||
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| SAGA | | SAGA | ||
| Antony Wilson | | Antony Wilson | ||
| | | antony.wilson AT stfc.ac.uk | ||
| '''Not defined''' | | '''Not defined''' | ||
|- | |- | ||
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| WNoDeS | | WNoDeS | ||
| Elisabetta Ronchieri | | Elisabetta Ronchieri | ||
| | | | ||
| '''Not defined''' | elisabetta.ronchieri AT cnaf.infn.it | ||
| '''Not defined''' | |||
|} | |} |
Revision as of 12:35, 25 September 2013
GGUS wiki / GGUS Documentation
FAQ GGUS-QoS-Levels
QoS stands for Quality of Service. It describes the level of service Support Units declared themselves they are willing to provide for EGI.
The level of service is impacting the ticket priority colour in GGUS and the warnings sent to SUs if 75% of the maximum response time of the level of service are over.
Levels of service
There are three different levels of service, each defining different response times.
- Base
- Medium
- Advanced
SUs that didn't vote for any level of service explicitly are assumed to provide Base support.
Base service
Base service defines a response time of 5 working days regardless of the ticket priority level.
Medium service
Priority | Response time |
---|---|
less urgent, urgent | 5 working days |
very urgent, top priority | 1 working day |
Advanced service
Priority | Response time |
---|---|
less urgent | 5 working days |
urgent, very urgent | 1 working day |
top priority | 4 working hours |
Who is providing which level of service
This table shows which SU is providing which QoS.
Support Unit | Product Team | Leader | Contact | Level of service |
---|---|---|---|---|
GGUS | GGUS | Guenter Grein | support AT ggus.org | Advanced |
CREAM-BLAH | CREAM | Lisa Zangrando | blah-cream AT lists.infn.it | Medium |
EMIR | EMIR |
Shiraz Memon | a.memon AT fz-juelich.de | Medium |
StoRM | VOMS-StoRM | Andrea Ceccanti | andrea.ceccanti AT cnaf.infn.it | Medium |
UNICORE-Client | UNICORE | Bernd Schuller | b.schuller AT fz-juelich.de | Medium |
UNICORE-Server | UNICORE | Bernd Schuller | b.schuller AT fz-juelich.de | Medium |
VOMS | VOMS-StoRM | Andrea Ceccanti | andrea.ceccanti AT cnaf.infn.it | Medium |
VOMS-Admin | VOMS-StoRM | Andrea Ceccanti | andrea.ceccanti AT cnaf.infn.it | Medium |
dCache Support | dCache | Patrick Fuhrmann | support@dcache.org | Medium |
EMI UI | EMI Common (UI & WN) | Cristina Aiftimiei | cristina.aiftimiei AT pd.infn.it | Medium |
EMI WN | EMI Common (UI & WN) | Cristina Aiftimiei | cristina.aiftimiei AT pd.infn.it | Medium |
gLite Security | gLite security | John White | John.White AT cern.ch | Medium |
IDGF | IDGF | Robert Lovas | Robert.Lovas AT sztaki.mta.hu |
Medium |
WMS | WMS | Marco Cecchi | Medium | |
gLite L&B | L&B | Zdenek Sustr | sustr4 AT cesnet.cz | Medium |
Gridsite | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | sustr4 AT cesnet.cz | Medium |
Proxyrenewal | NGI_CZ/Metacentrum | Zdenek Sustr/Miroslav Ruda | sustr4 AT cesnet.cz | Medium |
Information System Development | CERN BDII | Maria Alandes CERN | maria.alandes.pradillo AT cern.ch | Medium |
QosCosGrid | QCG | Tomasz Piontek | piontek AT man.poznan.pl | Medium |
APEL | APEL | Stuart Pullinger | stuart.pullinger@stfc.ac.uk |
Medium |
Metrics Portal | Metric Portal | Ivan Diaz Alvarez | idiaz AT cesga.es |
Medium |
Accounting Portal | Accounting Portal | Ivan Diaz Alvarez | idiaz AT cesga.es | Medium |
GOC DB | GOC DB | David Meredith | Medium | |
Grid Monitoring | SAM | Medium | ||
Operations Portal | Ops Portal | Cyril L'Orphelin | cic-information@in2p3.fr | Medium |
ARC | NORDUGRID-ARC | Balazs Konya / Oxana Smirnova | oxana.smirnova AT hep.lu.se | Base |
ARGUS | ARGUS | Valery Tschopp | valery.tschopp AT switch.ch | Base |
DPM Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
FTS Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
lcg_util Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
LFC Development | CERN Data | Oliver Keeble | oliver.keeble AT cern.ch | Base |
MPI | gLite MPI | Enol Fernandez | enolfc AT ifca.unican.es | Base |
EGCF |
Globus IGE/EGCF | Ionel Muntean |
egcf_cb@ige-project.eu |
Base |
AMGA | AMGA | Soonwook Hwang | Base | |
SAGA | SAGA | Antony Wilson | antony.wilson AT stfc.ac.uk | Not defined |
WNoDes | WNoDeS | Elisabetta Ronchieri |
elisabetta.ronchieri AT cnaf.infn.it |
Not defined |