Difference between revisions of "NGI International Task Review MS109 United Kingdom"
m (JG changes to helpdesk merged) |
m |
||
Line 56: | Line 56: | ||
| OS_IS_Helpdesk_Assessment = For historical reasons the national level NGS helpdesk is currently separate from GGUS. Both helpdesks are run in parallel by the same support team and effectively serve their respective established user-bases,GGUS for traditional wLCG/GridPP/EGI communities and NGS for all others. The current plan it to continue using this setup. | | OS_IS_Helpdesk_Assessment = For historical reasons the national level NGS helpdesk is currently separate from GGUS. Both helpdesks are run in parallel by the same support team and effectively serve their respective established user-bases,GGUS for traditional wLCG/GridPP/EGI communities and NGS for all others. The current plan it to continue using this setup. | ||
| OS_IS_Helpdesk_Score = 4 | | OS_IS_Helpdesk_Score = 4 | ||
| OS_IS_Helpdesk_HowToImprove = An obvious improvement might seem to be to merge our helpdesks | | OS_IS_Helpdesk_HowToImprove = An obvious improvement might seem to be to merge our helpdesks but the separation is due to historical reasons and since both helpdesk effectively serve their respective established user-bases, this are no plans to change this | ||
but the separation is due to historical reasons and since both helpdesk effectively serve their respective established user-bases, this are no plans to change this | |||
| OS_IS_CoreServices_Assessment = write here | | OS_IS_CoreServices_Assessment = write here | ||
| OS_IS_CoreServices_Score = 0-5 | | OS_IS_CoreServices_Score = 0-5 |
Revision as of 16:10, 11 March 2011
User Services
Human Services (Table 1)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA3.3N | U-N-3 U-N-13 | Requirements Gathering | write here | 0-5 | write here |
NA3.3N | U-N-14 U-N-15 | Application Database | write here | 0-5 | write here |
NA3.3N | U-N-16 U-N-17 | Training | Most national training requirements are currently met throught activities of the NGS project. These include events such as roadshows where user outreach and training is taken to targeted institutions and communities, and an annual conference, the NGS Innovation Forum. There is also a weath of online materials such as tutorials and demos, example scripts for running applications and case studies demonstrating how researchers have used e-infrastructures and the benefits they have received. Site admin training is generally now conducted experienced established persons teaching new recruits.
After a steady start there has been an increased level of communication between EGI.eu and our NGI regarding training, such as a push to publicise NGI training events in the EGI training calendar. this is seen as a good move by the UK NGI. Funding for training as an international task is not sufficient to offer the services currently available and are more than offset by matched effort within the NGI. Moving forward to new cycles of funding begining 2011 it is unlikely that the effort will continue at its current level. |
4 | improvements to the training online tools, currently under redesign in the global task, should reinvigorate uptake of common training tools and improve the NGI training experience |
NA3.3N | U-N-12 U-N-18 U-N-19 | Consultancy | write here | 0-5 | write here |
Operations Services
Human Services (Table 2)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.4N | O-N-9 | Requirements Gathering | your assessment here | 0-5 | how to improve |
SA1.1N | O-N-9 | Operations Coordination | write here | 0-5 | write here |
SA1.2N | O-N-9 | Security | write here | 0-5 | write here |
Infrastructure Services (Table 3)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.3N | O-N-9 | Software Rollout | write here | 0-5 | write here |
SA1.4N | O-N-3 | Monitoring | write here | 0-5 | write here |
SA1.5N | O-N-2 | Accounting | write here | 0-5 | write here |
SA1.4N | O-N-1 O-N-4 | Configuration Repository and Operations Portal | write here | 0-5 | write here |
SA1.6N SA1.7N | O-N-6 O-N-7 | Helpdesk | For historical reasons the national level NGS helpdesk is currently separate from GGUS. Both helpdesks are run in parallel by the same support team and effectively serve their respective established user-bases,GGUS for traditional wLCG/GridPP/EGI communities and NGS for all others. The current plan it to continue using this setup. | 4 | An obvious improvement might seem to be to merge our helpdesks but the separation is due to historical reasons and since both helpdesk effectively serve their respective established user-bases, this are no plans to change this |
SA1.8N | O-N-5 O-N-8 | Core Services | write here | 0-5 | write here |
Other (Table 4)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA2.3N | Policy Development | write here | 0-5 | write here | |
NA2.2N | E-N-2 | Dissemination | As an NGI the UK has a very strong dissemination activity. It if funded independently through both the NGS and GridPP projects and includes national events such as the GridPP collaboration workshop and NGS Innovation Forum and maintaining a presence at national and international conferences. The UK was one of the first national federations to have a NGI rather than project representation at conferences such as the EGEE and EGI Technical and User Fora and where appropriate it teams up with other national projects such as the Software Sustainability Institute, OMII-UK and Grid-Ireland.
The UK maintains close links to EGI's central dissemination team. The UKs dissemination activity is currently heavily subsidised by national projects and as these enter new funding cycles it is likely to be ramped down accordingly. |
5 | no suggestions |