Difference between revisions of "GGUS:Software Repository"
Jump to navigation
Jump to search
m (moved GGUS:EGI Software Repository Support to GGUS:Software Repository: Renaming of support unit) |
|
(No difference)
|
Revision as of 13:36, 29 November 2019
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI Software Repository Support SUPPORT UNIT
- Responsible Unit
- EGI Software Repository Support
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI Software Repository Support Support?
This is a 2nd level support unit, responsible for handling issues about the EGI Software Provisioning process which are particularly related to the EGI Software Repository and related support tools.
For which components does EGI Software Repository Support provide support?
This unit provides support for the EGI Software Repository and related support tools, in particular to the EGI Software Repository Portal and the underlying repository infrastructure.
Which quality of service (QoS) will you provide?
Base
Who will assign tickets to EGI Software Repository Support Support?
TPM
Are tickets typically solved in EGI Software Repository Support Support or reassigned elsewhere?
Most tickets are handled internally or in cooperation with DMSU and the EGI Software Provisioning Support Unit.
Who is responsible for EGI Software Repository Support Support?
IASA
What documentation is available on EGI Software Repository Support Support?
What is the usual "Type of Issue" for the tickets of EGI Software Repository Support?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI Software Repository Support team.
Search
- Please use this link to search inside the GGUS FAQ