Difference between revisions of "GGUS:UMD/CMD Quality Assurance FAQ"
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{{GGUS-FAQ | {{GGUS-FAQ | ||
|Unit= | |Unit= UMD/CMD Quality Assurance | ||
|Interface= H | |Interface= H | ||
|purpose= | |purpose= This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria | ||
|components= | Definition and Verification). | ||
|service quality= | |components= This unit provides support for the following services: | ||
|responsible= | * EGI Quality Assurance | ||
|documentation= | |service quality= [[FAQ_GGUS-QoS-Levels#Base_service|Base]] | ||
|sortname= | |responsible= IBERGRID | ||
|assigned by= | |documentation= [[EGI Quality Assurance]] | ||
|solved by= | |sortname=Umdcmdqualityassurance | ||
|assigned by= TPM | |||
|solved by= Most tickets are handled internally or in co-operation with EGI Software Provisioning | |||
}} | }} |
Latest revision as of 14:11, 29 November 2019
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR UMD/CMD Quality Assurance SUPPORT UNIT
- Responsible Unit
- UMD/CMD Quality Assurance
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the UMD/CMD Quality Assurance Support?
This is a 3rd level support unit is responsible to handle issues about the EGI UMD Quality Assurance (Quality Criteria Definition and Verification).
For which components does UMD/CMD Quality Assurance provide support?
This unit provides support for the following services:
- EGI Quality Assurance
Which quality of service (QoS) will you provide?
Who will assign tickets to UMD/CMD Quality Assurance Support?
TPM
Are tickets typically solved in UMD/CMD Quality Assurance Support or reassigned elsewhere?
Most tickets are handled internally or in co-operation with EGI Software Provisioning
Who is responsible for UMD/CMD Quality Assurance Support?
IBERGRID
What documentation is available on UMD/CMD Quality Assurance Support?
What is the usual "Type of Issue" for the tickets of UMD/CMD Quality Assurance?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the UMD/CMD Quality Assurance team.
Search
- Please use this link to search inside the GGUS FAQ