Difference between revisions of "RT Help"
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=== User Support === | === User Support === | ||
Requirements Submitting and Tracking - | Requirements Submitting and Tracking - [[Requirements_Tracking]] | ||
=== Operations === | === Operations === | ||
How to submit requirements - | How to submit requirements - [[Submit_Operations_Requirements]] | ||
== About Request Tracker (RT) == | == About Request Tracker (RT) == | ||
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=== Keyword Search === | === Keyword Search === | ||
'''Keyword based ticket search with Firefox | '''Keyword based ticket search with Firefox browser''' | ||
Create New Bookmark using these instructions (Firefox 3.6.18): | Create New Bookmark using these instructions (Firefox 3.6.18): | ||
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4) right click on "Bookmarks Menu" -> "New Folder..." and fill the details provided below: | 4) right click on "Bookmarks Menu" -> "New Folder..." and fill the details provided below: | ||
'''Location:''' https://rt.egi.eu/ | '''Location:''' https://rt.egi.eu/guest/Search/Results.html?Query=Queue%3D'requirements'AND(SubjectLIKE'%s'ORContentLIKE'%s') | ||
'''Keyword:''' rt (you can change this to your desired word) | '''Keyword:''' rt (you can change this to your desired word) | ||
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=== RT REST API === | === RT REST API === | ||
[ | [https://rt-wiki.bestpractical.com/wiki/REST RT REST API manual] | ||
1) Querying tickets example - build your query and get the list of tickets: | 1) Querying tickets example - build your query and get the list of tickets: | ||
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Publicly accessible URL example | Publicly accessible URL example | ||
https://rt.egi.eu/rt/REST/1.0/search/ticket?query=Queue%20=%20%27requirements%27%20AND%20%28%20%20%27CF.{Requestor%20%28level%202%29}%27%20=%20%27WeNMR%20%28Community%29%27%20OR%20%27CF.{Requestor%20%28level%203%29}%27%20=%20%27enmr.eu%27%20%29%20AND%20%28%20%20Status%20=%20%27open%27%20OR%20Status%20=%20%27new%27%20OR%20Status%20=%20%27accepted%27%20OR%20Status%20=%20%27stalled%27%20%29&format=s | https://rt.egi.eu/guest/REST/1.0/search/ticket?query=Queue%20=%20%27requirements%27%20AND%20(%20%20%27CF.{Requestor%20(level%202)}%27%20=%20%27WeNMR%20(Community)%27%20OR%20%27CF.{Requestor%20(level%203)}%27%20=%20%27enmr.eu%27%20) | ||
More complex query through guest REST: | |||
https://rt.egi.eu/guest/REST/1.0/search/ticket?query=Queue%20=%20%27requirements%27%20AND%20%28%20%20%27CF.{Requestor%20%28level%202%29}%27%20=%20%27WeNMR%20%28Community%29%27%20OR%20%27CF.{Requestor%20%28level%203%29}%27%20=%20%27enmr.eu%27%20%29%20AND%20%28%20%20Status%20=%20%27open%27%20OR%20Status%20=%20%27new%27%20OR%20Status%20=%20%27accepted%27%20OR%20Status%20=%20%27stalled%27%20%29&format=s | |||
SSO accessible URL example: | |||
https://rt.egi.eu/rt/REST/1.0/search/ticket?query=Queue=%27requirements%27 | |||
Output | Output | ||
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2) Data formats: | 2) Data formats: | ||
i - ticket/<ticket-id> | i - displays ticket/<ticket-id><br> | ||
s - <ticket-id>: <ticket-subject> | s - displays <ticket-id>: <ticket-subject><br> | ||
l - multi-line format | l - displays multi-line format (Full ticket details without content)<br> | ||
<pre> | <pre> |
Latest revision as of 12:31, 20 December 2016
Requirements Queue
User Support
Requirements Submitting and Tracking - Requirements_Tracking
Operations
How to submit requirements - Submit_Operations_Requirements
About Request Tracker (RT)
Useful links about RT:
Keyword Search
Keyword based ticket search with Firefox browser
Create New Bookmark using these instructions (Firefox 3.6.18):
1) go to Firefox menu item "Bookmarks"
2) choose "Organize Bookmarks"
3) choose "Bookmarks Menu"
4) right click on "Bookmarks Menu" -> "New Folder..." and fill the details provided below:
Keyword: rt (you can change this to your desired word)
Note: The query used in 'location' is to search only inside of 'requirements' queue, if you want to search across all RT queues, remove that part 'Queue %3D 'requirements' AND' from the query or change to another queue name.
Now you can search rt by typing 'rt [some keywords]' in the address bar of Firefox and you will get matches against 'Subject' and 'Content' of the ticket.
RT REST API
1) Querying tickets example - build your query and get the list of tickets:
Publicly accessible URL example
More complex query through guest REST:
SSO accessible URL example:
https://rt.egi.eu/rt/REST/1.0/search/ticket?query=Queue=%27requirements%27
Output
RT/3.8.7 200 Ok 667: Authentication and authorization 669: Encryption and protection of data 1239: Data recovery (WeNMR) 1550: Graphical configuration tool for gLite 1742: lcg-cp - background replication to other SEs (WeNMR) 2560: man pages for grid commands 2561: EGI bubble help on EGI web sites
2) Data formats:
i - displays ticket/<ticket-id>
s - displays <ticket-id>: <ticket-subject>
l - displays multi-line format (Full ticket details without content)
format=i format=s format=l
RT RSS
Example: Firefox "Live Bookmarks"