Difference between revisions of "GGUS:Applications on Demand (FGSG) FAQ"
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|Interface= H/X/A | |Interface= H/X/A | ||
|Helpdesk=Operations | |Helpdesk=Operations | ||
|purpose= | |purpose= The FGSG provides a set of general purpose scientific applications for researchers interested to access the EGI infrastructure to run data-driven applications. | ||
|components= For | FGSG is also an entry point to propose the integration of new applications in the portal, or ask support for developing a custom version of the portal tailored to the requirements of a specific research community. | ||
|service quality= | |||
|assigned by= | |components= | ||
|solved by= | *For the FutureGateway Framework. | ||
|responsible= | |||
|documentation= | *For the Application published in the FSGS site. | ||
|more= | |||
|sortname= | |service quality= Medium. | ||
|comments= | |||
|assigned by= | |||
A ticket is usually assigned to the FGSG Support Unit by EGI 2nd level user support or directly by informed users or site admins. | |||
|solved by=Solved in FGSG Support. | |||
|responsible=The FGSG team provides user support through this support unit. | |||
|documentation= Documentation about FGSG usage and support is available in the fgsg.egu.eu website. | |||
|more= | |||
Open a [https://ggus.eu GGUS] ticket indicating that it should be directed at the FGSG SU. | |||
|sortname=Applicationsondemandfgsg | |||
|comments=No additional comments. | |||
}} | }} |
Latest revision as of 15:46, 29 November 2019
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR FGSG SUPPORT UNIT
- Responsible Unit
- FGSG
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the FGSG Support?
The FGSG provides a set of general purpose scientific applications for researchers interested to access the EGI infrastructure to run data-driven applications. FGSG is also an entry point to propose the integration of new applications in the portal, or ask support for developing a custom version of the portal tailored to the requirements of a specific research community.
For which components does FGSG provide support?
- For the FutureGateway Framework.
- For the Application published in the FSGS site.
Which quality of service (QoS) will you provide?
Medium.
Who will assign tickets to FGSG Support?
A ticket is usually assigned to the FGSG Support Unit by EGI 2nd level user support or directly by informed users or site admins.
Are tickets typically solved in FGSG Support or reassigned elsewhere?
Solved in FGSG Support.
Who is responsible for FGSG Support?
The FGSG team provides user support through this support unit.
What documentation is available on FGSG Support?
Documentation about FGSG usage and support is available in the fgsg.egu.eu website.
What is the usual "Type of Issue" for the tickets of FGSG?
Other
Comments
No additional comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the FGSG SU.
Search
- Please use this link to search inside the GGUS FAQ