Difference between revisions of "GGUS:GLite L&B FAQ"
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|service quality= [[FAQ_GGUS-QoS-Levels]] | |service quality= [[FAQ_GGUS-QoS-Levels]] | ||
|responsible= The persons responsible for gLite L&B are members of the L&B Product Team within the EMI project. | |responsible= The persons responsible for gLite L&B are members of the L&B Product Team within the EMI project. | ||
|assigned by=A ticket is usually assigned to the gLite L&B Support Unit by EGI 2nd level user support | |assigned by=A ticket is usually assigned to the gLite L&B Support Unit by EGI 2nd level user support (DMSU). Tickets may also be re-assigned by other Support Units in case a cause for a perceived trouble is tracked down to L&B. | ||
|components= gLite L&B SU provides support for the following subsystems: <code>emi.lb</code>, <code>emi.lbjp-common</code> and <code>emi.jobid</code> | |components= gLite L&B SU provides support for the following subsystems: <code>emi.lb</code>, <code>emi.lbjp-common</code> and <code>emi.jobid</code> | ||
|solved by= Unless a root of a problem is tracked elsewhere, tickets will be typically solved within the gLite L&B SU. | |solved by= Unless a root of a problem is tracked elsewhere, tickets will be typically solved within the gLite L&B SU. |
Revision as of 12:23, 20 January 2015
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR gLite L&B SUPPORT UNIT
- Responsible Unit
- gLite L&B
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the gLite L&B Support?
The purpose of the gLite L&B SU is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations.
For which components does gLite L&B provide support?
gLite L&B SU provides support for the following subsystems: emi.lb
, emi.lbjp-common
and emi.jobid
Which quality of service (QoS) will you provide?
Who will assign tickets to gLite L&B Support?
A ticket is usually assigned to the gLite L&B Support Unit by EGI 2nd level user support (DMSU). Tickets may also be re-assigned by other Support Units in case a cause for a perceived trouble is tracked down to L&B.
Are tickets typically solved in gLite L&B Support or reassigned elsewhere?
Unless a root of a problem is tracked elsewhere, tickets will be typically solved within the gLite L&B SU.
Who is responsible for gLite L&B Support?
The persons responsible for gLite L&B are members of the L&B Product Team within the EMI project.
What documentation is available on gLite L&B Support?
The gLite L&B SU consists of L&B developers with first-hand experience of the product. No specific support documentation is available, however it is recommended that supporters consult general L&B documentation to help them distinguish between bugs and erroneous usage.
What is the usual "Type of Issue" for the tickets of gLite L&B?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the gLite L&B team.
Search
- Please use this link to search inside the GGUS FAQ