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Difference between revisions of "GGUS:ETICS FAQ"
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{{GGUS-FAQ | <!--{{GGUS-FAQ | ||
|Unit= ETICS | |Unit= ETICS | ||
|Interface= H | |Interface= H | ||
|Updated= 2011- | |Updated= 2011-03-29 | ||
|purpose= The purpose of the ETICS SU is handling tickets assigned to it through the GGUS system. These tickets normally originate from users of ETICS services. The SU will deal with all the problems related to ETICS services. | |purpose= The purpose of the ETICS SU is handling tickets assigned to it through the GGUS system. These tickets normally originate from users of ETICS services. The SU will deal with all the problems related to ETICS services. | ||
|responsible=The persons responsible for the ETICS SU are Alberto Aimar | |responsible=The persons responsible for the ETICS SU are Alberto Aimar, Lorenzo Dini and Andres Abad Rodriguez | ||
|components= | |components= | ||
* ETICS portal | * ETICS portal | ||
| Line 14: | Line 14: | ||
* by another SU when the ticket was assigned to this SU and it turned out to be ETICS related. | * by another SU when the ticket was assigned to this SU and it turned out to be ETICS related. | ||
|solved by=The ETICS supporters try to solve the ticket. Only in the case the problem is not related to ETICS they assign it to another SU or TPM. TPM is the appropriate choice when the supporter does not know to which support unit to assign the ticket. | |solved by=The ETICS supporters try to solve the ticket. Only in the case the problem is not related to ETICS they assign it to another SU or TPM. TPM is the appropriate choice when the supporter does not know to which support unit to assign the ticket. | ||
}} | |documentation= | ||
<!-- | * https://web.infn.it/etics-support/index.php/resources | ||
* https://twiki.cern.ch/twiki/bin/view/ETICS/ | |||
* https://tomtools.cern.ch/confluence/display/EMITOOLS/ETICS+Release+Notes | |||
}}--> | |||
--> | '''ETICS ''' | ||
== See == | |||
* now: [[GGUS:ETICS FAQ]] | |||
<!-- * decommission: https://savannah.cern.ch/support/?140123 --> | |||
[[Category:FAQ Former support units (GGUS)]] | |||