Difference between revisions of "GGUS:VO Biomed Dashboard Interface FAQ"
Jump to navigation
Jump to search
(7 intermediate revisions by the same user not shown) | |||
Line 4: | Line 4: | ||
[[Category:FAQ Interfaces (GGUS)]] | [[Category:FAQ Interfaces (GGUS)]] | ||
<hr />'''FAQ for the Biomed VO dashboard interface''' | <hr />'''FAQ for the Biomed VO dashboard interface''' | ||
The content of this page has been moved to [[GGUS:VO_TEAM_Ticket_Interface_FAQ]] | |||
<!-- | |||
=Purpose= | =Purpose= | ||
This document describes the interface used by Biomed VO dashboard for submitting and updating team tickets in GGUS. <br> | This document describes the interface used by Biomed VO dashboard for submitting and updating team tickets in GGUS. <br> | ||
Line 55: | Line 56: | ||
|GHD_Description || Optional || Detailed description of the problem.Length is up to 4000 chars. | |GHD_Description || Optional || Detailed description of the problem.Length is up to 4000 chars. | ||
|- | |- | ||
| | |GHD_Involve || Optional || Mail addresses of people involved in ticket solution process. | ||
|- | |- | ||
|GHD_Priority || Optional || Ticket priority level. Possible values are "less urgent", "urgent", "very urgent" and "top priority". Defaults to "less urgent". | |GHD_Priority || Optional || Ticket priority level. Possible values are "less urgent", "urgent", "very urgent" and "top priority". Defaults to "less urgent". | ||
|- | |- | ||
|GHD_Problem_Type || Optional || Possible values are given here: [[GGUS:Type_Of_Problem]]. Defaults to "Other". | |GHD_Problem_Type || Optional || Possible values are given here: [[GGUS:Type_Of_Problem]]. Defaults to "Other". | ||
|- | |||
|GHD_Routing_Type || Optional || Manages whether the ticket will be routed to an NGI/ROC directly or to TPM. Please provide value "SITE/ROC" for bypassing the TPM. Defaults to "TPM". | |||
|- | |||
|GHD_Soap_Client_Data || Optional || Hidden free text field for keeping soap client data. | |||
|- | |||
|GHD_Submitter || Optional || Name of ticket submitter. | |||
|- | |- | ||
|GHD_User_Notification || Optional || Manages the submitter notifications. Possible values are "Solution", "Every Change" and "Never". Defaults to "Solution". | |GHD_User_Notification || Optional || Manages the submitter notifications. Possible values are "Solution", "Every Change" and "Never". Defaults to "Solution". | ||
|- | |- | ||
| | |GHD_VO_Specific || Optional || Flag indicating whether a problem is specific to a given VO or not. Possible values are "Yes" and "No". Defaults to "No". | ||
|} | |} | ||
Line 86: | Line 91: | ||
|- | |- | ||
|GHD_Affected_Site || Optional || Site affected by the problem. Possible values are site names from GOCDB and OIMDB. | |GHD_Affected_Site || Optional || Site affected by the problem. Possible values are site names from GOCDB and OIMDB. | ||
|- | |- | ||
|GHD_Assign_To || Optional || Add mail address for assigning a ticket to a dedicated person. | |GHD_Assign_To || Optional || Add mail address for assigning a ticket to a dedicated person. | ||
Line 93: | Line 96: | ||
|GHD_Carbon_Copy || Optional || Add mail addresses for notifying people on this ticket. Please use semi-colon as delimiter. | |GHD_Carbon_Copy || Optional || Add mail addresses for notifying people on this ticket. Please use semi-colon as delimiter. | ||
|- | |- | ||
| | |GHD_Detailed_Solution || Optional || Solution text required if changing status to "solved" or "unsolved". | ||
|- | |||
|GHD_Involve || Optional || Mail addresses of people involved in ticket solution process. | |||
|- | |||
|GHD_Internal_Diary || Optional || Internal comment for support staffs only. | |||
|- | |- | ||
|GHD_Priority || Optional || Ticket priority level. Possible values are "less urgent", "urgent", "very urgent" and "top priority". Defaults to "less urgent". | |GHD_Priority || Optional || Ticket priority level. Possible values are "less urgent", "urgent", "very urgent" and "top priority". Defaults to "less urgent". | ||
|- | |- | ||
|GHD_Problem_Type || Optional || Possible values are given here: [[GGUS:Type_Of_Problem]]. Defaults to "Other Services". | |GHD_Problem_Type || Optional || Possible values are given here: [[GGUS:Type_Of_Problem]]. Defaults to "Other Services". | ||
|- | |- | ||
| | |GHD_Public_Diary || Optional || Public comment that will trigger a notification to the ticket submitter. | ||
|- | |- | ||
| | |GHD_Responsible_Unit || Optional || Support unit in charge of the ticket. GGUS support units are listed at https://ggus.eu/pages/resp_unit_info.php. | ||
|- | |- | ||
| | |GHD_Soap_Client_Data || Optional || Hidden free text field for keeping soap client data. | ||
|- | |- | ||
|GHD_Status || Optional || Ticket status. Possible status values are listed here: [[GGUS:Status_Values]] | |GHD_Status || Optional || Ticket status. Possible status values are listed here: [[GGUS:Status_Values]] | ||
|- | |||
|GHD_Subject || Optional || Ticket subject. | |||
|- | |||
|GHD_VO_Specific || Optional || Flag indicating whether a problem is specific to a given VO or not. Possible values are "Yes" and "No". Defaults to "No". | |||
|} | |} | ||
Line 123: | Line 132: | ||
* GHD_Affected_Site | * GHD_Affected_Site | ||
* GHD_Affected_VO | * GHD_Affected_VO | ||
* GHD_Assign_To | |||
* GHD_Carbon_Copy | * GHD_Carbon_Copy | ||
* GHD_Create_Date | * GHD_Create_Date | ||
* GHD_Description | |||
* GHD_Detailed_Solution | * GHD_Detailed_Solution | ||
* GHD_Internal_Diary | * GHD_Internal_Diary | ||
* | * GHD_Involve | ||
* GHD_Last_Modifier | * GHD_Last_Modifier | ||
* GHD_Meta_Status | |||
* GHD_Modified_Date | |||
* GHD_Priority | * GHD_Priority | ||
* GHD_Problem_Type | |||
* GHD_Public_Diary | |||
* GHD_Responsible_Unit | |||
* GHD_Soap_Client_Data | |||
* GHD_Status | |||
* GHD_Subject | * GHD_Subject | ||
* | * GHD_Submitter | ||
* GHD_VO_Specific | |||
Line 151: | Line 164: | ||
* GHD_Affected_Site | * GHD_Affected_Site | ||
* GHD_Affected_VO | * GHD_Affected_VO | ||
* GHD_Last_Modifier | |||
* GHD_Modified_Date | * GHD_Modified_Date | ||
* GHD_Priority | |||
* GHD_Problem_Type | |||
* GHD_Request_ID | |||
* GHD_Responsible_Unit | |||
* GHD_Status | * GHD_Status | ||
* GHD_VO_Specific | * GHD_VO_Specific | ||
* GHD_Subject | * GHD_Subject | ||
--> | |||
= What if I have questions which are not dealt with by this FAQ? = | = What if I have questions which are not dealt with by this FAQ? = | ||
Open a | Open a [https://ggus.eu/pages/ticket.php GGUS ticket] indicating that it should be directed at the GGUS team. | ||
{{GGUS search}} | {{GGUS search}} |
Latest revision as of 10:02, 24 July 2013
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Biomed VO dashboard interface
The content of this page has been moved to GGUS:VO_TEAM_Ticket_Interface_FAQ
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ