Difference between revisions of "FAQ GGUS-QoS-Levels"
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== Medium service == | == Medium service == | ||
{| cellspacing="0" cellpadding="2" border="1" | |||
|- | |||
! scope="col" | Priority | |||
! scope="col" | Response time | |||
|- | |||
| less urgent, urgent | |||
| 5 working days | |||
|- | |||
| very urgent, top priority | |||
| 1 working day | |||
|} | |||
== Advanced service == | == Advanced service == | ||
{| cellspacing="0" cellpadding="2" border="1" | |||
|- | |||
! scope="col" | Priority | |||
! scope="col" | Response time | |||
|- | |||
| less urgent | |||
| 5 working days | |||
|- | |||
| urgent, very urgent | |||
| 1 working day | |||
|- | |||
| top priority | |||
| 4 working hours | |||
|} | |||
= Who is providing which level of service = | = Who is providing which level of service = |
Revision as of 15:36, 13 June 2013
GGUS wiki / GGUS Documentation
FAQ GGUS-PT-QoS-Levels
QoS stands for Quality of Service. It describes the level of service middleware PTs (Product Teams) declared themselves they are willing to provide for EGI.
Levels of service
There are three different levels of service, each defining different response times.
- Base
- Medium
- Advanced
PTs that didn't vote for any level of service explicitly are assumed to provide Base support.
Base service
Base service defines a response time of 5 working days regardless of the ticket priority level.
Medium service
Priority | Response time |
---|---|
less urgent, urgent | 5 working days |
very urgent, top priority | 1 working day |
Advanced service
Priority | Response time |
---|---|
less urgent | 5 working days |
urgent, very urgent | 1 working day |
top priority | 4 working hours |
Who is providing which level of service
This table shows which PT is providing which QoS.
Level of service | PT |
---|---|
Advanced | ARC |
Medium | CREAM-BLAH, EMIR, StoRM, UNICORE-Client, UNICORE-Server, VOMS, VOMS-Admin, dCache Support, gLite Security |
Base | All the others |