Difference between revisions of "GGUS:NGI GRNET Interface FAQ"
Jump to navigation
Jump to search
Line 63: | Line 63: | ||
* TicketGet for reading values of an existing ticket and | * TicketGet for reading values of an existing ticket and | ||
* AddAttachment for adding attachment files to an existing GGUS ticket. | * AddAttachment for adding attachment files to an existing GGUS ticket. | ||
|field-mapping={{{!}}border="1" | |field-mapping create from Unit to GGUS={{{!}}border="1" | ||
! GGUS system {{!!}} NGI_GRNET ticketing system | ! GGUS system {{!!}} NGI_GRNET ticketing system | ||
{{!}}- | {{!}}- | ||
Line 71: | Line 71: | ||
{{!}}- | {{!}}- | ||
{{!}}Description {{!!}} content | {{!}}Description {{!!}} content | ||
{{!}}- | |||
{{!}}E-Mail {{!!}} requestor | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} content | |||
{{!}}- | |||
{{!}}Last Login (hidden){{!!}} s-gensym5 | |||
{{!}}- | |||
{{!}}Priority {{!!}} priority | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} content | |||
{{!}}- | |||
{{!}}Request-ID {{!!}} ggus_id | |||
{{!}}- | |||
{{!}}Status {{!!}} status | |||
{{!}}- | |||
{{!}}Target ID (hidden) {{!!}} s-gensym3 | |||
{{!}}} | |||
|field-mapping modify from Unit to GGUS={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_GRNET ticketing system | |||
{{!}}- | |||
{{!}}Attachment Data {{!!}} atch_ata | |||
{{!}}- | |||
{{!}}Attachment Name {{!!}} atch_name | |||
{{!}}- | |||
{{!}}- | {{!}}- | ||
{{!}}Detailed Solution {{!!}} content | {{!}}Detailed Solution {{!!}} content | ||
{{!}}- | {{!}}- | ||
{{!}}Internal Diary {{!!}} content | {{!}}Internal Diary {{!!}} content | ||
Line 90: | Line 113: | ||
{{!}}Target ID (hidden) {{!!}} s-gensym3 | {{!}}Target ID (hidden) {{!!}} s-gensym3 | ||
{{!}}} | {{!}}} | ||
|attachments=Attachments are synchronized between GGUS and NGI_GRNET ticketing system using web service operations. The available operation is: | |attachments=Attachments are synchronized between GGUS and NGI_GRNET ticketing system using web service operations. The available operation is: | ||
* AddAttachment | * AddAttachment |
Revision as of 16:07, 21 January 2013
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ for the Interface between GGUS and NGI_GRNET Ticketing System
Reference link
Technical details
- Name of the Tool
- RT
- Programming language
- Pearl
- Redundancy
- No
- Help, Documentation, Example code
- http://wiki.hellasgrid.gr/wiki/bin/view/HellasGrid/GOC/GGUSAndHellasGridRTSystemsIntegration
Data transfer from GGUS to NGI_GRNET ticketing system
For transferring data from the GGUS system to the NGI_GRNET ticketing system GGUS uses the web services provided by the NGI_GRNET ticketing system. Available operations are:
- create_ticket for creating a new ticket in NGI_GRNET ticketing system,
- add_attachment for adding an attachment file to an existing ticket and
- edit_ticket for updating an existing ticket in NGI_GRNET ticketing system.
Field mapping create from GGUS to NGI_GRNET
GGUS system | NGI_GRNET ticketing system |
---|---|
Attachment Data | atch_ata |
Attachment Name | atch_name |
Description | content |
Subject | subject |
requestor | |
Notified Site | affected_site |
Priority | priority |
Request-ID | ggus_id |
Last Login (hidden) | s-gensym5 |
Target ID (hidden) | s-gensym3 |
Field mapping modify from GGUS to NGI_GRNET
GGUS system | NGI_GRNET ticketing system |
---|---|
Attachment Data | atch_ata |
Attachment Name | atch_name |
Detailed Solution | content |
Last Modifier | requestor |
Last Login (hidden) | s-gensym5 |
Priority | priority |
Public Diary | content |
Internal Diary | content |
Request-ID | ggus_id |
Status | status |
Data transfer from NGI_GRNET ticketing system to GGUS
For transferring data from the NGI_GRNET ticketing system to GGUS the NGI_GRNET ticketing system uses the web services provided by GGUS. Available operations are:
- OpCreate for creating a new ticket in GGUS system,
- TicketModify for updating an existing ticket,
- TicketGet for reading values of an existing ticket and
- AddAttachment for adding attachment files to an existing GGUS ticket.
Field mapping create from NGI_GRNET to GGUS
GGUS system | NGI_GRNET ticketing system |
---|---|
Attachment Data | atch_ata |
Attachment Name | atch_name |
Description | content |
requestor | |
Internal Diary | content |
Last Login (hidden) | s-gensym5 |
Priority | priority |
Public Diary | content |
Request-ID | ggus_id |
Status | status |
Target ID (hidden) | s-gensym3 |
Field mapping modify from NGI_GRNET to GGUS
GGUS system | NGI_GRNET ticketing system |
---|---|
Attachment Data | atch_ata |
Attachment Name | atch_name |
Detailed Solution | content |
Internal Diary | content |
Last Login (hidden) | s-gensym5 |
Priority | priority |
Public Diary | content |
Request-ID | ggus_id |
Status | status |
Target ID (hidden) | s-gensym3 |
Attachments
Attachments are synchronized between GGUS and NGI_GRNET ticketing system using web service operations. The available operation is:
- AddAttachment
Comments
For using the web services provided by the Greek RT system the IP address of the host using these web services needs to be registered.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket
indicating that it should be directed at the GGUS team.
Search
- Please use this link to search inside the GGUS FAQ