Difference between revisions of "NGI DE:ROD-DE"
Jump to navigation
Jump to search
Line 6: | Line 6: | ||
Contact all operation teams: ''ngi-de-on-duty(AT)listserv.dfn.de''. | Contact all operation teams: ''ngi-de-on-duty(AT)listserv.dfn.de''. | ||
Please use ONLY this email adress to contact ROD-DE | Please use ONLY this email adress to contact ROD-DE. | ||
Table of teams and contacts (for internal use only) | Table of teams and contacts (for internal use only) |
Revision as of 16:03, 12 May 2010
ROD-DE
Teams and operations. Short descriptions. Links
Operation Teams
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de. Please use ONLY this email adress to contact ROD-DE.
Table of teams and contacts (for internal use only)
Team | institution | shifters | |
---|---|---|---|
Team1 | DESY | mail-AT-mailhost | |
Team2 | FhG(ITWM+SCAI) | mail-AT-mailhost | |
Team3 | KIT | gridka-on-duty(AT)lists.kit.edu | Dimitri Nilsen, Wen Mai |
Team4. | FZJ | ngi-de-rod(AT)fz-juelich.de | Ch.Dohmen, T.Fieseler ... |
Team5 | LRZ | mail-AT-mailhost | |
Team6 | CSCS | mail-AT-mailhost |
Contact all operation teams: ngi-de-on-duty(AT)listserv.dfn.de
Shifts rotation table
Week | Team | Comment |
---|---|---|
20 | Team1. DESY | |
21 | Team2, FhG(ITWM+SCAI) | |
22 | Team3, KIT | |
23 | Team4, FZJ | |
24 | Team5, LRZ | |
25 | Team6, SCSC |
Operations
- Duty shifts
- ~8 hours, 5 days in a week coverage
- 1st line support & ROD together
- Each team orginizes the shifters by themselfs.
- Open tickets after 24 hours
- Each site will be registered by ROC DECH manager for alarm notifications
- By the new alarm the site has 24 hours to solve the problem. After 24 hours a ROD-shiftler opens a ticket
- Communication
- All 1st line + on-duty supporter contact: mailing list
- dech-on-duty(AT)lists.kit.edu
- Handover on mailing list for communication between shifters
- All 1st line + on-duty supporter contact: mailing list