Difference between revisions of "GGUS:NGI DE Interface FAQ"
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{{GGUS-Interfaces | {{GGUS-Interfaces | ||
|Unit=NGI_DE | |Unit=NGI_DE | ||
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|link=https://helpdesk.ngi-de.eu/ | |link=https://helpdesk.ngi-de.eu/ | ||
|tech-name-of-tool=BMC Remedy | |tech-name-of-tool=BMC Remedy | ||
|tech-prog-lang= | |tech-prog-lang=n.a. | ||
|tech-redundancy=Yes | |tech-redundancy=Yes | ||
|tech-docu-link=https://helpdesk.ngi-de.eu/ | |tech-docu-link=https://helpdesk.ngi-de.eu/ | ||
|transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow. | |transfer-from-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow. | ||
|field-mapping create from GGUS to Unit={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_DE ticketing system | |||
{{!}}- | |||
{{!}}Affected Site {{!!}} Affected Site | |||
{{!}}- | |||
{{!}}Attachment Data {{!!}} Attachment Data | |||
{{!}}- | |||
{{!}}Attachment Name {{!!}} Attachment Name | |||
{{!}}- | |||
{{!}}Date/Time Of Problem {{!!}} Date/Time Of Problem | |||
{{!}}- | |||
{{!}}Description {{!!}} Description | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} Internal Diary | |||
{{!}}- | |||
{{!}}Last Login {{!!}} Last Login | |||
{{!}}- | |||
{{!}}Last Modifier {{!!}} Last Modifier | |||
{{!}}- | |||
{{!}}Priority {{!!}} Priority | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} Public Diary | |||
{{!}}- | |||
{{!}}Responsible Unit {{!!}} Responsible Unit | |||
{{!}}- | |||
{{!}}Request-ID {{!!}} Request-ID | |||
{{!}}- | |||
{{!}}Short Description {{!!}} Short Description | |||
{{!}}- | |||
{{!}}Status {{!!}} Status | |||
{{!}}- | |||
{{!}}Type Of Problem {{!!}} Type Of Problem | |||
{{!}}} | |||
|field-mapping modify from GGUS to Unit={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_DE ticketing system | |||
{{!}}- | |||
{{!}}Affected Site {{!!}} Affected Site | |||
{{!}}- | |||
{{!}}Attachment Data {{!!}} Attachment Data | |||
{{!}}- | |||
{{!}}Attachment Name {{!!}} Attachment Name | |||
{{!}}- | |||
{{!}}Detailed Solution {{!!}} Detailed Solution | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} Internal Diary | |||
{{!}}- | |||
{{!}}Last Login {{!!}} Last Login | |||
{{!}}- | |||
{{!}}Last Modifier {{!!}} Last Modifier | |||
{{!}}- | |||
{{!}}Priority {{!!}} Priority | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} Public Diary | |||
{{!}}- | |||
{{!}}Responsible Unit {{!!}} Responsible Unit | |||
{{!}}- | |||
{{!}}Subject {{!!}} Short Description | |||
{{!}}- | |||
{{!}}Status {{!!}} Status | |||
{{!}}- | |||
{{!}}Type Of Problem {{!!}} Type Of Problem | |||
{{!}}} | |||
|transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow. | |transfer-to-ggus=Both applications are based on Remedy AR System. They are running on the same server. Data transfer is done by Remedy workflow. | ||
|field-mapping={{{!}}border="1" | |field-mapping create from Unit to GGUS={{{!}}border="1" | ||
! GGUS system {{!!}} NGI_DE ticketing system | ! GGUS system {{!!}} NGI_DE ticketing system | ||
{{!}}- | {{!}}- | ||
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{{!}}Type Of Problem {{!!}} Type Of Problem | {{!}}Type Of Problem {{!!}} Type Of Problem | ||
{{!}}} | {{!}}} | ||
|field-mapping modify from Unit to GGUS={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_DE ticketing system | |||
{{!}}- | |||
{{!}}Affected Site {{!!}} Affected Site | |||
{{!}}- | |||
{{!}}Attachment Data {{!!}} Attachment Data | |||
{{!}}- | |||
{{!}}Attachment Name {{!!}} Attachment Name | |||
{{!}}- | |||
{{!}}Diary Of Steps {{!!}} Public Diary | |||
{{!}}- | |||
{{!}}Detailed Solution {{!!}} Detailed Solution | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} Internal Diary | |||
{{!}}- | |||
{{!}}Last Login {{!!}} Last Login | |||
{{!}}- | |||
{{!}}Last Modifier {{!!}} Last Modifier | |||
{{!}}- | |||
{{!}}Priority {{!!}} Priority | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} Public Diary | |||
{{!}}- | |||
{{!}}Responsible Unit {{!!}} Responsible Unit | |||
{{!}}- | |||
{{!}}Subject {{!!}} Short Description | |||
{{!}}- | |||
{{!}}Status {{!!}} Status | |||
{{!}}- | |||
{{!}}Type Of Problem {{!!}} Type Of Problem | |||
{{!}}} | |||
|attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow. | |attachments=Both applications are based on Remedy AR System. They are running on the same server. Attachment transfer is done by Remedy workflow. | ||
|Comments= | |Comments=n.a. | ||
}} | }} | ||
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