Difference between revisions of "GGUS:NGI GRNET Interface FAQ"
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(Created page with '{{GGUS-Interfaces |Unit=NGI_GRNET |Updated=2011-10-05 |link=https://rt.hellasgrid.gr |tech-name-of-tool=RT |tech-prog-lang=Pearl |tech-redundancy=No |tech-docu-link=http://wiki.h…') |
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{{GGUS-Interfaces | {{GGUS-Interfaces | ||
|Unit=NGI_GRNET | |Unit=NGI_GRNET | ||
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* add_attachment for adding an attachment file to an existing ticket and | * add_attachment for adding an attachment file to an existing ticket and | ||
* edit_ticket for updating an existing ticket in NGI_GRNET ticketing system. | * edit_ticket for updating an existing ticket in NGI_GRNET ticketing system. | ||
|field-mapping create from GGUS to Unit={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_GRNET ticketing system | |||
{{!}}- | |||
{{!}}Attachment Data {{!!}} atch_ata | |||
{{!}}- | |||
{{!}}Attachment Name {{!!}} atch_name | |||
{{!}}- | |||
{{!}}Description {{!!}} content | |||
{{!}}- | |||
{{!}}Subject {{!!}} subject | |||
{{!}}- | |||
{{!}}E-Mail {{!!}} requestor | |||
{{!}}- | |||
{{!}}Notified Site {{!!}} affected_site | |||
{{!}}- | |||
{{!}}Priority {{!!}} priority | |||
{{!}}- | |||
{{!}}Request-ID {{!!}} ggus_id | |||
{{!}}- | |||
{{!}}Last Login (hidden){{!!}} s-gensym5 | |||
{{!}}- | |||
{{!}}Target ID (hidden) {{!!}} s-gensym3 | |||
{{!}}} | |||
|field-mapping modify from GGUS to Unit={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_GRNET ticketing system | |||
{{!}}- | |||
{{!}}Attachment Data {{!!}} atch_ata | |||
{{!}}- | |||
{{!}}Attachment Name {{!!}} atch_name | |||
{{!}}- | |||
{{!}}Detailed Solution {{!!}} content | |||
{{!}}- | |||
{{!}}Last Modifier {{!!}} requestor | |||
{{!}}- | |||
{{!}}Last Login (hidden){{!!}} s-gensym5 | |||
{{!}}- | |||
{{!}}Priority {{!!}} priority | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} content | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} content | |||
{{!}}- | |||
{{!}}Request-ID {{!!}} ggus_id | |||
{{!}}- | |||
{{!}}Status {{!!}} status | |||
{{!}}} | |||
|transfer-to-ggus=For transferring data from the NGI_GRNET ticketing system to GGUS the NGI_GRNET ticketing system uses the web services provided by GGUS. Available operations are: | |transfer-to-ggus=For transferring data from the NGI_GRNET ticketing system to GGUS the NGI_GRNET ticketing system uses the web services provided by GGUS. Available operations are: | ||
* OpCreate for creating a new ticket in GGUS system, | * OpCreate for creating a new ticket in GGUS system, | ||
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* TicketGet for reading values of an existing ticket and | * TicketGet for reading values of an existing ticket and | ||
* AddAttachment for adding attachment files to an existing GGUS ticket. | * AddAttachment for adding attachment files to an existing GGUS ticket. | ||
|field-mapping={{{!}}border="1" | |field-mapping create from Unit to GGUS={{{!}}border="1" | ||
! GGUS system {{!!}} NGI_GRNET ticketing system | ! GGUS system {{!!}} NGI_GRNET ticketing system | ||
{{!}}- | {{!}}- | ||
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{{!}}- | {{!}}- | ||
{{!}}Description {{!!}} content | {{!}}Description {{!!}} content | ||
{{!}}- | |||
{{!}}E-Mail {{!!}} requestor | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} content | |||
{{!}}- | |||
{{!}}Last Login (hidden){{!!}} s-gensym5 | |||
{{!}}- | |||
{{!}}Priority {{!!}} priority | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} content | |||
{{!}}- | |||
{{!}}Request-ID {{!!}} ggus_id | |||
{{!}}- | |||
{{!}}Status {{!!}} status | |||
{{!}}- | |||
{{!}}Target ID (hidden) {{!!}} s-gensym3 | |||
{{!}}} | |||
|field-mapping modify from Unit to GGUS={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_GRNET ticketing system | |||
{{!}}- | |||
{{!}}Attachment Data {{!!}} atch_ata | |||
{{!}}- | |||
{{!}}Attachment Name {{!!}} atch_name | |||
{{!}}- | |||
{{!}}- | {{!}}- | ||
{{!}}Detailed Solution {{!!}} content | {{!}}Detailed Solution {{!!}} content | ||
{{!}}- | {{!}}- | ||
{{!}}Internal Diary {{!!}} content | {{!}}Internal Diary {{!!}} content | ||
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{{!}}Target ID (hidden) {{!!}} s-gensym3 | {{!}}Target ID (hidden) {{!!}} s-gensym3 | ||
{{!}}} | {{!}}} | ||
|attachments=Attachments are synchronized between GGUS and NGI_GRNET ticketing system using web service operations. The available operation is: | |attachments=Attachments are synchronized between GGUS and NGI_GRNET ticketing system using web service operations. The available operation is: | ||
* AddAttachment | * AddAttachment | ||
|Comments=For using the web services provided by the Greek RT system the IP address of the host using these web services needs to be registered. | |Comments=For using the web services provided by the Greek RT system the IP address of the host using these web services needs to be registered. | ||
}} | }} | ||
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Latest revision as of 13:36, 28 March 2019
DECOMMISSONED