Difference between revisions of "GGUS:NGI FRANCE Interface FAQ"
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<!-- | |||
{{GGUS-Interfaces | {{GGUS-Interfaces | ||
|Unit=NGI_FRANCE | |Unit=NGI_FRANCE | ||
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* StateSet for updating the status and | * StateSet for updating the status and | ||
* PrioritySet for changing the ticket priority. | * PrioritySet for changing the ticket priority. | ||
|field-mapping create from GGUS to Unit={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_FRANCE system | |||
{{!}}- | |||
{{!}}Request-ID {{!!}} GGUSId | |||
{{!}}- | |||
{{!}}Subject {{!!}} Subject | |||
{{!}}- | |||
{{!}}Description {{!!}} Body | |||
{{!}}- | |||
{{!}}E-Mail {{!!}} Customer Email | |||
{{!}}- | |||
{{!}}Target-ID (hidden) {{!!}} Ticketnumber | |||
{{!}}- | |||
{{!}}Incident-ID (hidden){{!!}} TicketID | |||
{{!}}- | |||
{{!}}Status {{!!}} State | |||
{{!}}- | |||
{{!}}Priority {{!!}} Priority | |||
{{!}}- | |||
{{!}}Ticket Type {{!!}} GGUSTicketType | |||
{{!}}- | |||
{{!}}Ticket Category {{!!}} GGUSTicketCategory | |||
{{!}}- | |||
{{!}}Notified Site {{!!}} GGUSSite | |||
{{!}}- | |||
{{!}}Affected VO {{!!}} GGUSVO | |||
{{!}}- | |||
{{!}}VO Specific {{!!}} GGUSVOSpecific | |||
{{!}}- | |||
{{!}}Responsible Unit {{!!}} GGUSResponsibleUnit | |||
{{!}}- | |||
{{!}}Type Of Problem {{!!}} GGUSTypeOfProblem | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} Body | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} Body | |||
{{!}}} | |||
|field-mapping modify from GGUS to Unit={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_FRANCE system | |||
{{!}}- | |||
{{!}}Subject {{!!}} Subject | |||
{{!}}- | |||
{{!}}Solution {{!!}} Body | |||
{{!}}- | |||
{{!}}Target-ID (hidden) {{!!}} Ticketnumber | |||
{{!}}- | |||
{{!}}Incident-ID (hidden){{!!}} TicketID | |||
{{!}}- | |||
{{!}}Status {{!!}} State | |||
{{!}}- | |||
{{!}}Priority {{!!}} Priority | |||
{{!}}- | |||
{{!}}Ticket Type {{!!}} GGUSTicketType | |||
{{!}}- | |||
{{!}}Ticket Category {{!!}} GGUSTicketCategory | |||
{{!}}- | |||
{{!}}Notified Site {{!!}} GGUSSite | |||
{{!}}- | |||
{{!}}Affected VO {{!!}} GGUSVO | |||
{{!}}- | |||
{{!}}VO Specific {{!!}} GGUSVOSpecific | |||
{{!}}- | |||
{{!}}Responsible Unit {{!!}} GGUSResponsibleUnit | |||
{{!}}- | |||
{{!}}Type Of Problem {{!!}} GGUSTypeOfProblem | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} Body | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} Body | |||
{{!}}} | |||
<br> For accessing the OTRS web services the IP of the GGUS server must be registered in OTRS. | <br> For accessing the OTRS web services the IP of the GGUS server must be registered in OTRS. | ||
|transfer-to-ggus=Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. | |transfer-to-ggus=Data transfer from the NGI_FRANCE ticketing system to GGUS is done using SOAP web services.. | ||
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* TicketGet for reading values of an existing ticket. | * TicketGet for reading values of an existing ticket. | ||
The functions used in the OTRS->GGUS sync are : | The functions used in the OTRS->GGUS sync are : | ||
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All this functions use the TicketModify SOAP operation. | All this functions use the TicketModify SOAP operation. | ||
|field-mapping={{{!}}border="1" | |field-mapping create from Unit to GGUS={{{!}}border="1" | ||
! GGUS system {{!!}} NGI_FRANCE ticketing system | ! GGUS system {{!!}} NGI_FRANCE ticketing system | ||
{{!}}- | {{!}}- | ||
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{{!}}"integer value" {{!!}} User ID | {{!}}"integer value" {{!!}} User ID | ||
{{!}}} | {{!}}} | ||
|field-mapping modify from Unit to GGUS={{{!}}border="1" | |||
! GGUS system {{!!}} NGI_FRANCE ticketing system | |||
{{!}}- | |||
{{!}}"email-external", "email-internal"{{!!}} Article Type | |||
{{!}}- | |||
{{!}}Description {{!!}} Body | |||
{{!}}- | |||
{{!}}Detailed Solution {{!!}} Body | |||
{{!}}- | |||
{{!}}Internal Diary {{!!}} Body | |||
{{!}}- | |||
{{!}}Priority {{!!}} Priority | |||
{{!}}- | |||
{{!}}Public Diary {{!!}} Body | |||
{{!}}- | |||
{{!}}"GGUS" {{!!}} Customer ID | |||
{{!}}- | |||
{{!}}Status {{!!}} State | |||
{{!}}- | |||
{{!}}"GGUS" {{!!}} Customer User | |||
{{!}}- | |||
{{!}}"unlock" {{!!}} Lock | |||
{{!}}- | |||
{{!}}"GGUS" {{!!}} Queue | |||
{{!}}- | |||
{{!}}Target ID {{!!}} Ticket ID | |||
{{!}}- | |||
{{!}}Incident ID {{!!}} Ticket Number | |||
{{!}}- | |||
{{!}}Subject {{!!}} Title | |||
{{!}}- | |||
{{!}}"integer value" {{!!}} User ID | |||
{{!}}} | |||
* Status value mapping | * Status value mapping | ||
{{{!}}border="1" | {{{!}}border="1" | ||
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|Comments=n.a. | |Comments=n.a. | ||
}} | }} | ||
--> | |||
<!-- not used |more= --> | <!-- not used |more= --> |
Latest revision as of 16:39, 12 February 2019