Difference between revisions of "GGUS:EGI Operations Support FAQ"
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'''EGI Operations Support''' | |||
[[Category:FAQ Former support units (GGUS)]] | |||
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{{GGUS-FAQ | {{GGUS-FAQ | ||
|Unit= | |Unit= EGI Operations Support | ||
|Interface= H | |Interface= H | ||
|purpose= The purpose of the EGI Operations Support in GGUS is to handle problems associated | |||
|purpose= The purpose of the | * Coordination of activities with the EGI.eu operations team, the Operations Management Board and the User Community Board. | ||
* | * Central Technical Support to site administrators, NGI operators, EGI.eu operations staff and new user communities. This includes | ||
* | **technical support to the EGI.eu operations activities | ||
* ROD | **technical support to ROD teams through target training activities | ||
* | **coordination of technical working groups | ||
** | **technical support to new resource centres in their certification phase when requested by the Operations Centre because of lack of sufficient local expertise | ||
** | **certification and technical support for new infrastructures being integrated by providing assistance and training about EGI operations services, policies and procedures, and developing documentation as needed | ||
|documentation=Documentation for | |service quality= Medium | ||
|components= | |documentation=Documentation for EGI Operations Support is available at [[Operations_and_Operations_Support]] wiki page. | ||
|assigned by=All GGUS tickets assigned to | |components=EGI Operations Support supports for operations problems in EGI project. | ||
|responsible=Responsible for | |assigned by=All GGUS tickets assigned to EGI Operations Support SU either by TPM or directly by the users ale handled through GGUS system. | ||
|solved by= | |responsible=Responsible for EGI Operations Support SU are EGI Operations Support shifters which can be reached through central-operator-on-duty AT mailman.egi.eu mailing list. | ||
|solved by=EGI Operations Support supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit. | |||
}} | }} | ||
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Latest revision as of 09:10, 31 October 2018
EGI Operations Support