https://wiki.egi.eu/w/api.php?action=feedcontributions&user=Reisser&feedformat=atomEGIWiki - User contributions [en]2024-03-29T07:46:49ZUser contributionsMediaWiki 1.37.1https://wiki.egi.eu/w/index.php?title=Regionalized_GGUS_use_cases&diff=20363Regionalized GGUS use cases2011-06-21T15:32:55Z<p>Reisser: /* Use cases */</p>
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==Current status of regionalization==<br />
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The regionalized implementation of GGUS is xGUS. xGUS currently is a ''custom service'' hosted ''centrally''. In xGUS the tickets can have a local or global scope, all answers to a global ticket are redirected to the central GGUS.<br />
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Some NGIs are using ''RT'' as local ticketing system. There is a ''RT interface'' task force, and an interface for tickets synchronization GGUS <-> RT is currently used.<br />
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==Use cases==<br />
===Use case #1===<br />
(more a feature than a complete use case)<br><br />
Automatically set up regional sites.<br />
====Use case description====<br />
Currently xGUS doesn't sync with regional or central GOCDB. Sites have to be inserted by hand in the helpdesk configuration. A regional helpdesk should be able to be configured with a regionalized GOCDB in order to automatically insert sites both local EGI ones. For example, if the central GOCDB with multiple views is implemented (global view, and regional view), xGUS should be able to import sites from both the views.<br />
====Dependencies with other regionalized tools====<br />
Regional GOCDB.<br />
====Comment====<br />
From Sabine Reisser, xGUS developer:<br />
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The current status is: site support units can be imported via the xGUS web interface. Portal administrator can choose which registered sites should be imported.<br />
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[[Category:Tools]]</div>Reisserhttps://wiki.egi.eu/w/index.php?title=GGUS:NGI_DE_FAQ&diff=14635GGUS:NGI DE FAQ2011-03-29T11:47:59Z<p>Reisser: </p>
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<div>{{GGUS-FAQ<br />
|Unit= NGI_DE<br />
|Interface= A<br />
|Updated= 2011-03-29<br />
|purpose= The aim of NGI_DE support unit is to deal with all kind of issues related to operations of grid sites in Germany. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Germany should be addressed to NGI_DE support unit.<br />
|responsible=NGI_DE operations manager Torsten Antoni, NGI_DE user support manager Sabine Reißer<br />
|documentation= Helpdesk https://helpdesk.ngi-de.eu/<br />
|sortname=Ngi DE<br />
|components=We support users and site administrators for all components and services deployed in NGI_DE<br />
|assigned by=All GGUS tickets assigned to NGI_DE SU either by TPM or directly by the users will be duplicated to the NGI_DE helpdesk. Many tickets are also opened directly into the NGI_DE helpdesk.<br />
|solved by=Tickets are usually solved within NGI_DE helpdesk, changes are synchronized to original GGUS ticket.<br />
}}</div>Reisserhttps://wiki.egi.eu/w/index.php?title=GGUS:NGI_DE_FAQ&diff=14632GGUS:NGI DE FAQ2011-03-29T11:45:55Z<p>Reisser: </p>
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<div>{{GGUS-FAQ<br />
|Unit= NGI_DE<br />
|Interface= A<br />
|Updated= 2010-09-20<br />
|purpose= The aim of NGI_DE support unit is to deal with all kind of issues related to operations of grid sites in Germany. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Germany should be addressed to NGI_DE support unit.<br />
|responsible=NGI_DE operations manager Torsten Antoni, NGI-DE user support manager Sabine Reißer<br />
|documentation= Helpdesk https://helpdesk.ngi-de.eu/<br />
|sortname=Ngi DE<br />
|components=We support users and site administrators for all components and services deployed in NGI-DE<br />
|assigned by=All GGUS tickets assigned to NGI_DE SU either by TPM or directly by the users will be duplicated to the NGI-DE helpdesk. Many tickets are also opened directly into the NGI-DE helpdesk.<br />
|solved by=Tickets are usually solved within NGI-DE helpdesk, changes are synchronized to original GGUS ticket.<br />
}}</div>Reisser