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Term

Maturity Level

Abbreviation

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Definition

Achieved overall effectiveness of a service management system, based on the combination of the capability levels of its processes and general aspects of management

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Source

FitSM-0

Owner

The group responsible for keeping the term up-to-date (e.g. use the prefix IMS for processes, EGI for boards like OMB, EGI.eu for EGI Foundation teams); e.g. IMS SPM, EGI OMB, EGI.eu SIT

Last updated

11 Dec 2020